Problems with an account

MrkGrismer · June-6th-2006, 08:15 AM

I am not sure how to help out on this one, but Cleo's friend Marizylle is having problems with her account. She says that she changed something in her profile and can no longer log in. I do not know if she has tried resetting her password or not (this is the strangest form of 'tech-support' I have ever been involved in).

June-28th-2006, 04:07 PM

I had the same problem. I corrected the spelling of my email address and after that, my account went "inactive."

Once your account is inactive, you can't get in to let anyone know, and you have a heck of a time contacting the admin.

I dug around and found email addresses to four of the moderators and the admin and emailed them. Never got a reply.

After a week I made this new account.

June-29th-2006, 12:43 AM

Moderators can't help you to solve this, only the administrator can do.

MrkGrismer · June-29th-2006, 09:54 AM

She created another account, mballon I believe.

June-29th-2006, 01:45 PM

Quote:

Originally Posted by a_flyer

Moderators can't help you to solve this, only the administrator can do.

I emailed the administrator too. Never heard back.

Seemed easier to build a new account. Such is life!

June-29th-2006, 02:45 PM

Quote:

Originally Posted by Observer

I emailed the administrator too. Never heard back.

He is very busy by his work and out from here for the moment. We all have a life outside Asawa...

June-30th-2006, 12:42 AM

Quote:

Originally Posted by a_flyer

He is very busy by his work and out from here for the moment. We all have a life outside Asawa...

Of course nobody expects Bob to be around all the time. But isn't it possible to give somebody co-admin rights for such "emergencies"?

June-30th-2006, 01:09 AM

Quote:

Originally Posted by URi

Of course nobody expects Bob to be around all the time. But isn't it possible to give somebody co-admin rights for such "emergencies"?

Was planned but not done yet.

June-6th-2006, 08:15 AM	#1 (permalink)
MrkGrismer Asawa International Senior Member Join Date: Jul 2005 Posts: 571 Location: Auburn Hills, MI Country: United States Benefits filed at:: California Service Center Immigration Status: Removing Conditions Country of non-US Fiance / Spouse / Family Member:: Philippines	Problems with an account I am not sure how to help out on this one, but Cleo's friend Marizylle is having problems with her account. She says that she changed something in her profile and can no longer log in. I do not know if she has tried resetting her password or not (this is the strangest form of 'tech-support' I have ever been involved in).

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June-28th-2006, 04:07 PM	#2 (permalink)
Observer Guest Posts: n/a	I had the same problem. I corrected the spelling of my email address and after that, my account went "inactive." Once your account is inactive, you can't get in to let anyone know, and you have a heck of a time contacting the admin. I dug around and found email addresses to four of the moderators and the admin and emailed them. Never got a reply. After a week I made this new account.

June-29th-2006, 12:43 AM	#3 (permalink)
a_flyer Guest Posts: n/a	Moderators can't help you to solve this, only the administrator can do.

June-29th-2006, 09:54 AM	#4 (permalink)
MrkGrismer Asawa International Senior Member Join Date: Jul 2005 Posts: 571 Location: Auburn Hills, MI Country: United States Benefits filed at:: California Service Center Immigration Status: Removing Conditions Country of non-US Fiance / Spouse / Family Member:: Philippines	She created another account, mballon I believe.